Frequently Asked Questions

Please read our FAQ before sending us a message.

How long will delivery take?

We will try to have your images to you within a week, once your order has been confirmed. If there are any special processing options selected this can take an extra couple of days to complete.

What are the delivery charges for orders from the Online Shop?

Delivery is usually £2.50 for most orders.

What exactly happens after ordering?

We print and package your order and send it straight out to you. If there are any extra processing requests we will complete these too.

How do I download my image?

Once your order has been confirmed you will receive a link to your image download if available.
You are able to download the image a maximum of two times.

Downloads are accessible through your order history or purchase confirmation email.

Which payment methods are accepted in the Online Shop?

We use Pypal to handle our checkout process. Paypal accepts most major credit and debit cards.

How secure is shopping in the Online Shop? Is my data protected?

By using the PayPal service your information is sent through secure, encrypted servers. We don’t handle any of your sensitive payment data via our servers, however we do hold your email and delivery address using an encrypted database.

Do I receive an invoice for my order?

You will receive a standard reciept for your order.

Online Contact Form

Send us an email

f you would like to talk to a member of our team, please use the numbers or email address below.

hello@liveimagery.co.uk

Mobiles: 07709 444 417 / 07753 690 224